online shopping Reviews Tell Us How to Feel About a Product, But Can We Trust Them? Not all reviews are created equal. Some are scientific but others come from people paid to talk about the product or who receive it for free. Here's some background that will help you know how to spot a good review the next time you buy.
customer service Another Thing That 2020 Made Worse: Customer Service Getting through to a real person to handle a customer service complaint has never been easy. But it’s gotten even more frustrating during the pandemic. An unscientific survey by our partners at NBC Bay Area found that callers looking for help in Spanish were subject to the worst delays. And getting through is only the start of the headache.
